Welcome to AiCASF.Info
Coming in June - HEAT Helpdesk Software
The Equipment Library will be implementing a new centralized work flow of service tickets focusing on solving many areas of concentrations to create a higher degree of customer satisfaction, including but not limited to: Enforcing best IT practices, improving workflow & response times, strenghtening reporting accuracy and establishing consistency. By creating best practices, we can drive better efficiency and value to our customers by providing a consistent and expectable service level. This will be accomplished through an automated work flow process that will determine the type of call and direct that call to the appropriate support department.
In support of this effort we will be implementing a new helpdesk system on June 4th 2012. The new system will be centralized through CS which means the way in which you contact our helpdesk will be changing. Please note the changes listed below:
- The current helpdesk form located at www.aicasf.info will be replaced with a link located on our website as well as a shortcut on each computer’s desktop that will let you log your issue via our corporate website.
- All support calls will need to be made to 1-888-424-4435 or 415-276-1000 which will be routed to corporate on the 4th.
- if you wish to send an email it will need to be addressed to help@edmc.edu. For those of you who are used to logging a request via aicasfhelpticket@aii.edu or aicasfhelpdesk@aii.edu please note that these addresses will also be pointed to corporate as well.
We will update you with more information as it becomes available.
Hours of Operation:
- Walk-in hours (10UN 430):
- Printshop (M-F): 8am - 6pm
- Equipment Rental (M-F): 8am - 10:30pm
- Saturday: 10am - 3pm
- Helpdesk support
- M-F: 7am - 10pm
- Sat: 8am - 4pm
For general questions that can be answered on the phone:
- Call extension 1000 (or 415-276-1000 if off campus)
- For On Campus Tech Issues choose option 1
- For MyAi Campus, choose option 2
- For Corporate choose option 3
- For E-Companion choose option 4
If you are having an issue with your system, software, need paper/toner, or have a general IT need, please click on CREATE A HELPDESK TICKET and fill out the form.Contacting technology via our helpdesk system is the fastest, easiest way to get a hold of us. When a ticket is submitted, our entire team receives an email notifying us of the issue.
While calling for technology needs can resolve IT issues quickly, if we're backed up, having an email to track via our helpdesk system assists us by allowing for reminders for technology assistance, but also allows us to communicate issues to each other to assign the most suited tech for the task.
-The Art Institute of SF Technology Team
